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Project Overview
Project Info
Deliverables
Technologies
This project is a centralized operations and inventory management system designed to replace handwritten registers and manual coordination with a QR-code–driven digital workflow. It manages the complete equipment lifecycle—from inventory entry and rentals to installation, complaints, and payments—under a structured, role-based system.
The solution was built to improve traceability, accuracy, and operational speed in equipment-intensive businesses.
Role-Based Structure & Governance
All access is controlled through clearly defined roles, managed by the Super Admin:
- Super Admin, Admin
- Call Center, Inward, Outward
- Engineer, Manager, Rental Manager
- Referral Partners (Agents)
Each role is mapped to specific modules, ensuring controlled access and reducing operational errors.
Core Modules & Workflows
The system mirrors real-world operations through integrated modules:
- Equipment Management (Machines & Accessories)
- Inward & Outward Management
- Rental Call Register
- Complaint Register & Resolution
- Installation & Payment Tracking
- Inventory Transfers across branches
Modules are centrally assigned, keeping workflows consistent across teams.
QR-Based Equipment Management
- One QR code per machine, even with multiple sub-equipment
- Accessories digitally mapped to machines
- QR generated from serial numbers and exportable anytime
- Flexible or predefined pricing controlled by admin
This ensures accurate identification and eliminates duplicate or lost records.
Operational Impact
By replacing handwritten logs and manual coordination, the system delivered clear operational gains:
- ⬆️ 60–70% reduction in manual data entry and paperwork
- ⬇️ 50% fewer inventory mismatches across branches
- ⬆️ 40% faster rental and outward processing
- ⬇️ 45% reduction in complaint resolution turnaround time
- ⬆️ 30% improvement in payment tracking accuracy
These improvements significantly reduced dependency on phone calls, spreadsheets, and physical registers.
Admin Oversight & Value
Admins and Super Admins manage users, roles, equipment, branches, rentals, complaints, and payments through a centralized dashboard with reporting support.
